Are you Sick and Tired of customers hanging up because of the long on-hold times? This option can reduce your customers to abandon the call. Q-For-Me is a call center feature that is available through the call center services. Q- FOR-Me Stands for Queue Callback Waiters. It is a feature that provides your caller the option for a call back instead of waiting on hold. This is a great feature for a company that receives a lot of phone calls and has customers on hold for a while. This is an extra feature that could be provided to our customers.
Your customers do not like being on hold but do not want to lose their spot in the queue, either. With the Q-For-Me feature, this provides the customers the opportunity to have a representative call them back once they are available. This makes the caller feel like they are in control, which makes them feel good about your company. When you have your customers on hold, this is the first representation they receive from your company. Customers appreciate having this option; they are busy as well. So they can focus on something else until your business calls back. If the customer decides to hang up, did you know that 85% of callers will not call back?
How Does Q-For-Me help your business:
Reduces a caller to abandon the call.
Reduces customers feeling annoyed with being on hold
Customers feel like they are in control of the phone call
Customize, implement, and manage simply.
At K&B Communications, we are working with the best vendors to be able to provide our customers with the best solutions for their business. Give us a call if you would like to learn more. 702-952-2711